A Customer Certified store has a proven track record of dependability and customer satisfaction.
To receive a Customer Certified seal a store must meet these criteria:
Must maintain store ratings of Satisfactory or better
Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
Store description: zZounds is a leading music instrument superstore on the net, with thousands of brand-name musical instruments and accessories available for sale. The site offers low prices along with a free email list and expert technical advice from product specialists. Shoppers will find just about every name brand musical instrument: Yamaha, Korg, Roland, Fender, Washburn, Epiphone, Korg, Akai, Emu, Ensoniq, Event, Alesis, Waldorf, Cakewalk, Steinberg, Sonic Foundry, Emagic, Opcode, Shure, Audio-Technica, AKG, Nord, Waldorf, and more.zZounds is an authorized US reseller for every brand that it sells.
Contact Information
Physical Address:
8 Thornton Road
Oakland NJ 07436
UNITED STATES
Customer Service:
Tel: (800) 996-8637
Email: orderhelp@zzounds.com
Web site: http://www.zzounds.com
Features & Services
Ordering Methods
Order phone number: (800) 996-8637
Toll-free order phone number: (800) 996-8637
Order fax number:
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method:
Payment Methods
American Express
Discover
MasterCard
Visa
Customer Reviews
46 Reviews Total
Reviews 1 - 10 of about 46
5.0Would shop here again
5.0Overall satisfaction
5.0Product met expectations
5.0On-time delivery - Product arrived when expected
5.0Order tracking
5.0Availability of product you wanted
5.0Shipping charges
5.0Variety of shipping options
5.0Prices relative to other online merchants
5.0Charges stated clearly before order submission
5.0Clarity of product information
5.0Selection of products - Types of products available
4.5Overall look and design of site
4.5Ease of finding what you are looking for
5.0
Saturday, May 19, 2012 7:15 AM
I think I've said it before and will continue to say that I can't see myself ordering my gear from any other site. The site is easy to navigate, so I always find exactly what I want quickly. Pricing is competitive, delivery is prompt, and the only time I've contacted customer service, my issue was immediately resolved. In other words, "The Z is for me". My experience with zZounds.com has always been pleasant and worry-free.Prices are very competitive and customer service is fantastic. I wouldn't think of purchasing my gear from any other merchant.
5.0Overall satisfaction
5.0Product met expectations
5.0On-time delivery - Product arrived when expected
5.0Customer support
5.0Order tracking
5.0Availability of product you wanted
5.0
5.0Clarity of product information
5.0Selection of products - Types of products available
5.0Ease of finding what you are looking for
5.0Overall look and design of site
by Simon Weiss, Friday, May 18, 2012 6:39 PM
You guys are awesome! You make awesome gear affordable for everyday musicians. Thanks. I will definitely be doing business with them in the future! :)
5.0Would shop here again
5.0Overall satisfaction
5.0Product met expectations
5.0Availability of product you wanted
5.0Order tracking
5.0On-time delivery - Product arrived when expected
5.0
5.0Clarity of product information
5.0Selection of products - Types of products available
5.0Overall look and design of site
5.0Ease of finding what you are looking for
by Johnny Angel, Wednesday, May 16, 2012 2:57 PM
I always buy with confidence and an expectation of satisfaction from Zzounds based on many previous purchases.
5.0Would shop here again
5.0Overall satisfaction
5.0Availability of product you wanted
5.0Order tracking
5.0Customer support
5.0On-time delivery - Product arrived when expected
5.0Product met expectations
4.5
by Grandpa 85, Wednesday, May 16, 2012 8:53 AM
I'm very satisfied with my Roland CD-2i SD/CD recorder. It is very easy to operate and record. The recording sound of my guitar and my voice is very natural and true. I recomended this recorder to all people singing and plaing any string instruments. I willbe happy if Roland CD-2iSD and CD Recorder willbe working as well as product description.
5.0Would shop here again
5.0Overall satisfaction
5.0Product met expectations
5.0On-time delivery - Product arrived when expected
5.0Customer support
5.0Order tracking
5.0Availability of product you wanted
5.0Clarity of product information
5.0Selection of products - Types of products available
5.0Ease of finding what you are looking for
5.0
5.0Overall look and design of site
by Dave, Wednesday, May 16, 2012 6:48 AM
Very Good and they were able to give me an installment plan without interest. The telephone support was excellent and I received an email quickly within 3 hours regarding my purchase. Keep on zzounding. Very good service, thanks
4.0Would shop here again
5.0Overall satisfaction
5.0Product met expectations
5.0On-time delivery - Product arrived when expected
5.0Availability of product you wanted
5.0Order tracking
5.0
4.0Clarity of product information
4.5Selection of products - Types of products available
4.5Ease of finding what you are looking for
5.0Overall look and design of site
by Voice1, Monday, May 07, 2012 9:48 AM
Excellent turnaround time, from time of order to delivery - exceeded expectations.
5.0Would shop here again
5.0Overall satisfaction
4.0Product met expectations
5.0On-time delivery - Product arrived when expected
5.0Order tracking
5.0Availability of product you wanted
4.0
5.0Shipping charges
4.0Variety of shipping options
4.0Prices relative to other online merchants
4.0Clarity of product information
4.0Selection of products - Types of products available
4.0Overall look and design of site
4.0Ease of finding what you are looking for
5.0Charges stated clearly before order submission
by gearhead, Monday, May 07, 2012 6:39 AM
Outstanding purchase experience. Free shipping, and my complete order arrived in one day! Ability to spread the costs over 4 payments for a low fee is extremely helpful. Highly satisfied customer.
5.0Would shop here again
5.0Overall satisfaction
3.5Product met expectations
5.0On-time delivery - Product arrived when expected
5.0Customer support
5.0Availability of product you wanted
5.0Order tracking
5.0Shipping charges
4.5Prices relative to other online merchants
5.0Charges stated clearly before order submission
4.5
4.5Variety of shipping options
by Woody, Sunday, May 06, 2012 9:08 AM
The color blue is really very dark, Almost purple in color. I can live with it tho. Just thought it would be a better match color wise from the one being advertised on your sight.
5.0Would shop here again
5.0Overall satisfaction
5.0Product met expectations
5.0On-time delivery - Product arrived when expected
5.0Customer support
5.0Order tracking
5.0Availability of product you wanted
5.0Clarity of product information
5.0Selection of products - Types of products available
5.0Ease of finding what you are looking for
5.0
5.0Overall look and design of site
by KellyPerkins, Friday, April 27, 2012 6:11 AM
As always, item was on time and packaged with great care. I will use zZounds again! Great company
5.0Would shop here again
5.0Overall satisfaction
5.0Product met expectations
5.0On-time delivery - Product arrived when expected
5.0Customer support
5.0Order tracking
5.0Availability of product you wanted
5.0Shipping charges
5.0Variety of shipping options
5.0Charges stated clearly before order submission
5.0
5.0Prices relative to other online merchants
by rileydog23, Wednesday, April 25, 2012 6:02 AM
With the price match, free delivery, a perfect experience. Always deliver the goods. Price match is a great feature. Have bought both low ticket and high ticket items for years from them.
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