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Moosejaw

Moosejaw Store Details
5,280 customers have rated this store since November 1999

 
4.4
See all ratings
All Ratings
  • 4.4 Overall satisfaction
  • 4.4 Shipping charges
  • 4.4 Availability of product you wanted
  • 4.4 On-time delivery - Product arrived when expected
  • 4.5 Order tracking
  • 4.4 Ease of finding what you are looking for
  • 4.3 Overall look and design of site
  • 4.6 Charges stated clearly before order submission
  • 4.5 Would shop here again
  • 4.6 Product met expectations
  • 4.4 Clarity of product information
  • 4.4 Variety of shipping options
  • 4.3 Prices relative to other online merchants
  • 4.4 Selection of products - Types of products available
  • 4.5 Customer support
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: Moosejaw intends to be your source for backpacking, adventure travel, skiing, and climbing. Moosejaw has great prices on quality gear and outerwear from The North Face, Marmot, Gregory, Vasque, Moosejaw, and much, much more.
Contact Information
Physical Address: 650 Mandoline
Madison Heights MI 48071
UNITED STATES
Customer Service: Tel: 877.666.7352
Email: service@moosejaw.com
Web site: http://www.moosejaw.com
Features & Services

Ordering Methods
Order phone number: 877.666.7352
Toll-free order phone number: 877.666.7352
Order fax number: 248.246.4001
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
203 Reviews TotalReviews 1 - 10 of about 203
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 
by ronny, Sunday, May 20, 2012 3:32 PM
Every thing was fine, no regrets.
Easy to order online and good prices.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 5.0 Clarity of product information
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Selection of products - Types of products available
by Kim, Sunday, May 20, 2012 8:06 AM
Love the boots! My daughter & husband love the Bumper sticker that came with my order!
Love your prices!!!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 4.5 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 Shipping charges
  • 4.5 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 4.0 
  • 4.0 Prices relative to other online merchants
by ron jeremy, Saturday, May 19, 2012 6:32 PM
my order actually was delivered early. i also loved the the funny packaging
i was quite pleasantly surprised at the ease with which i was able to purchase my shoes
  • 0.5 Would shop here again
  • 0.5 Overall satisfaction
  • 0.5 On-time delivery - Product arrived when expected
  • 2.5 Availability of product you wanted
  • 0.5 Order tracking
  • 0.5 Customer support
  • 4.5 Clarity of product information
  • 3.0 Overall look and design of site
  • 3.0 Ease of finding what you are looking for
by Shoeless, Saturday, May 19, 2012 10:56 AM
I ordered a pair of Vibram five fingers and paid an additional $7 to have the shoes in 3-5 business days. Instead, they were shipped a day later and then took over a week to deliver. As I plan to move out of the country tomorrow morning indefinitely, this has been a huge disappointment and quite stressful. When I did contact the staff they were condescending and actually flat out lied about the being within the shipping time of delivery with weekends excluded an all. They simply stated that it was still within the delivery timeframe, when it clearly wasn't. I will definitely not be ordering from Moosejaw again and I would discourage others from using this service.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 3.5 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
Friday, May 18, 2012 5:47 PM
Love you greeting! And customer service is super and friendly.
Very effecient staff!
  • 4.0 Availability of product you wanted
  • 3.5 Order tracking
  • 3.5 Customer support
  • 1.5 On-time delivery - Product arrived when expected
  • 4.0 Product met expectations
  • 3.0 Overall satisfaction
  • 3.5 Would shop here again
  • 2.5 
Friday, May 18, 2012 12:02 PM
good, if can delivery on time will be perfect
  • 5.0 Would shop here again
  • 0.5 Overall satisfaction
  • 1.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 0.5 Availability of product you wanted
  • 5.0 Order tracking
  • 4.0 
  • 5.0 Clarity of product information
  • 5.0 Selection of products - Types of products available
  • 5.0 Ease of finding what you are looking for
  • 5.0 Overall look and design of site
Friday, May 18, 2012 9:16 AM
I was sad that when I had to return the item for a smaller size it wasn't available in the same color. The other colors were $50 more so I simply returned it.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 3.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 3.5 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by AznVamp, Thursday, May 17, 2012 8:42 AM
Great transaction process and fast shipping! No problems!
Very intuitive, and good pricing.
  • 5.0 Would shop here again
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Product met expectations
  • 5.0 Overall satisfaction
  • 4.5 
by Badass, Thursday, May 17, 2012 5:37 AM
Great service - great staff and very entertaining emails.Keep up the good work guys.
  • 3.5 Would shop here again
  • 3.5 Overall satisfaction
  • 3.5 Product met expectations
  • 3.5 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 3.5 Order tracking
  • 3.5 Availability of product you wanted
  • 4.0 
  • 2.0 Shipping charges
  • 3.5 Prices relative to other online merchants
  • 3.5 Charges stated clearly before order submission
  • 3.5 Variety of shipping options
Wednesday, May 16, 2012 1:21 PM
good site
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