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BuyCostumes.com

BuyCostumes.com Store Details
90,441 customers have rated this store since May 2001

 
4.4
See all ratings
All Ratings
  • 4.3 Clarity of product information
  • 4.5 Charges stated clearly before order submission
  • 4.0 Shipping charges
  • 4.1 Product met expectations
  • 4.4 Selection of products - Types of products available
  • 4.3 Overall look and design of site
  • 4.4 Overall satisfaction
  • 4.4 Customer support
  • 4.4 Would shop here again
  • 4.6 Availability of product you wanted
  • 4.2 Prices relative to other online merchants
  • 4.4 Ease of finding what you are looking for
  • 4.7 On-time delivery - Product arrived when expected
  • 4.2 Variety of shipping options
  • 4.7 Order tracking
*Ratings are for the past 90 days only.
  Customer Certified
 Customer Certified
A Customer Certified store has a proven track record of dependability and customer satisfaction. To receive a Customer Certified seal a store must meet these criteria:
  • Must maintain store ratings of Satisfactory or better
  • Must continuously solicit feedback directly from customers via the survey placed on the store's receipt page
  • Must have received at least 20 customer surveys in the last 90 days
Stores cannot buy the Customer Certified seal.
 
Store description: BuyCostumes.com is the world's largest e-tailer of costumes and accessories. In addition to their huge selection of costumes, they offer products that can help clowns, dancers, theater groups and magicians.
Contact Information
Physical Address: 5915 S. Moorland Rd.
New Berlin WI 53151
UNITED STATES
Customer Service: Tel: 1-800-357-4729
Fax: 1-262-901-2000
Email: csr@buycostumes.com
Web site: http://www.buycostumes.com
Features & Services

Ordering Methods
Order phone number: (800) 459-2969
Toll-free order phone number: (800) 459-2969
Order fax number: 262-901-3100
Site search available
Customer info confidential
Live customer service available
Online order tracking
Online shopping cart system
Secure checkout
100% Money back guarantee
Delivery Methods
Next day delivery available
First class delivery available
Ground delivery available
Other delivery method: 
Payment Methods
 American Express
 Discover
 MasterCard
 Visa


Customer Reviews
17 Reviews TotalReviews 1 - 10 of about 17
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 3.5 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 4.0 Shipping charges
  • 5.0 Variety of shipping options
  • 4.5 Charges stated clearly before order submission
  • 5.0 
  • 5.0 Prices relative to other online merchants
by mother duck, Saturday, May 19, 2012 6:57 AM
Greatservice, products are cheaper than hiring so it makes sense to buy exactly what your looking for. Sizes vary so choose carefully.
highly reccommend this website. I have made two purchases now and it is cheaper to buy an outfit than hire one.i will shop again
  • 4.5 Would shop here again
  • 4.5 Availability of product you wanted
  • 5.0 Order tracking
  • 4.5 Customer support
  • 5.0 On-time delivery - Product arrived when expected
  • 3.0 Product met expectations
  • 4.5 Overall satisfaction
  • 4.5 
by Anekico, Tuesday, May 15, 2012 10:46 AM
I bought a costume that is supposed to be fitted in the body - no excess fabric pooling around the torso - so I found a size that according to the chart should have fit perfectly. Shipping time was awesome - way faster than expected - but when I got the dress and tried it on there was a good 6 inches of extra *unstretched* fabric around the entirity of the torso. I returned this for two sizes down (which should have been way too small for me) and it fit perfectly without stretching. I am from Canada and on the site it says that returns are simple and fast with shipping paid for by buycostumes.com. Apparently this isn't applicable to international customers but the site does not make this obvious anywhere. I ended up spending 25$ on shipping back the too large costume which was about half the value of the costume itself. This was rather annoying since I was expecting buycostumes.com to hold up their end like it states on the site.
  • 3.5 Would shop here again
  • 4.0 Overall satisfaction
  • 3.5 Product met expectations
  • 3.5 On-time delivery - Product arrived when expected
  • 3.5 Customer support
  • 3.5 Order tracking
  • 4.0 Availability of product you wanted
  • 4.0 Shipping charges
  • 3.5 Variety of shipping options
  • 4.0 Prices relative to other online merchants
  • 4.0 Charges stated clearly before order submission
  • 4.0 Clarity of product information
  • 3.5 Selection of products - Types of products available
  • 4.0 Overall look and design of site
  • 4.0 Ease of finding what you are looking for
  • 3.5 
by general, Monday, May 07, 2012 7:56 AM
Exactly what I was looking for in the product . Good price !
SO FAR i LIKE IT
  • 3.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 4.0 Order tracking
  • 4.0 Availability of product you wanted
  • 1.0 Shipping charges
  • 1.0 Variety of shipping options
  • 2.5 Charges stated clearly before order submission
  • 4.5 
  • 4.0 Prices relative to other online merchants
by denisrob, Thursday, May 03, 2012 7:01 AM
thanks really for the team work you have made
i'm glade i found some international shipping proposal, but only one for the country , not so many detail but how it's gonna happenand had to refill the form after i gave card number and key code so not sure i have done the order twice and that's scares me !
  • 4.5 Would shop here again
  • 4.0 Overall satisfaction
  • 4.0 Product met expectations
  • 4.0 On-time delivery - Product arrived when expected
  • 4.0 Availability of product you wanted
  • 4.0 Order tracking
  • 4.5 
  • 4.0 Shipping charges
  • 4.0 Variety of shipping options
  • 4.0 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
by JrsMom1997, Tuesday, May 01, 2012 6:47 PM
This is the fourth costume I have ordered from buycostumes.com. I am pleased with my experiences particularly because of the selection of large sizes. Although I mostly order at Halloween, this time I ordered for a Murder Mystery dinner in which I was to come as a character. People always ask where I got my costume. This time I won a prize for the best one!
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Availability of product you wanted
  • 5.0 Order tracking
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
by Andrea, Wednesday, April 04, 2012 6:59 PM
All items I ordered were exactly as described/shown on www.buycostumes.com. Extremely high quality of material and stitching used for costumes. My order was delivered on schedule. I am very happy with my purchase and quality of items.
  • 3.0 Would shop here again
  • 2.5 Overall satisfaction
  • 2.5 Product met expectations
  • 4.5 On-time delivery - Product arrived when expected
  • 3.0 Availability of product you wanted
  • 4.5 Order tracking
  • 3.0 Customer support
  • 4.0 
  • 3.5 Shipping charges
  • 3.0 Variety of shipping options
  • 4.0 Charges stated clearly before order submission
  • 3.5 Prices relative to other online merchants
by jimr, Monday, March 26, 2012 5:14 AM
one costume was good, another was ok and the last one was really so cheap that it has to be returned. I understand the prices are reasonable for retail shopping but that means the quality of the workmanship (sewing,etc)is kind of cheap and uneven. but often the costumes are fine and occasional very good.
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 5.0 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Charges stated clearly before order submission
  • 5.0 Prices relative to other online merchants
Sunday, March 18, 2012 10:33 AM
I like the website but i didnt see the drop down box to get it in one day. I will re-order again in the future when needed. I returned the wig.
I am ver excited about the website. needs more old school items. I will be ordering again soon.
  • 4.0 Would shop here again
  • 5.0 Overall satisfaction
  • 5.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 3.0 Shipping charges
  • 4.5 Variety of shipping options
  • 2.5 Charges stated clearly before order submission
  • 4.0 Prices relative to other online merchants
by Mollie, Sunday, March 18, 2012 7:10 AM
I have some problem with mask. My eyes are not in front of holes.
I am waiting my products before to answer at this question
  • 5.0 Would shop here again
  • 5.0 Overall satisfaction
  • 4.0 Product met expectations
  • 5.0 On-time delivery - Product arrived when expected
  • 5.0 Customer support
  • 5.0 Order tracking
  • 5.0 Availability of product you wanted
  • 5.0 
  • 3.5 Shipping charges
  • 5.0 Variety of shipping options
  • 5.0 Prices relative to other online merchants
  • 5.0 Charges stated clearly before order submission
  • 2.5 Selection of products - Types of products available
  • 5.0 Overall look and design of site
  • 5.0 Ease of finding what you are looking for
  • 5.0 Clarity of product information
by Jules, Saturday, March 17, 2012 2:42 PM
I was very happy with my purchase. It was so exciting opening the big box! The costumes look fantastic. Being from Australia the sizes were not what I anticipated. US med/lge is Aus 10/12. Thus being a bit on the small side. The sleeves on all long sleeved dresses were miles to long and we needed to have them taken up. The confetti was the only thing purchased that did not match the image displayed . It was supposed to be coloured peace signs and we got red smiley faces and yellow flowers. My only disapointment was the cost of freight to Australia. My freight cost was 1/3 of my overall total. I would have rather spent that on more fab costumes! Overall another fantastic experience from Buy Costumes.com. Keep up the great work guys!
I filled out the survey even though I live in Australia and are not eligible for the daily prize. I think the offer should be available to all who use your site and customers not in the USA can get store credit. You have all our account details anyway. It would be a nice touch, and would encourage customers to use the site and usuakky you would spend more than the daily proze anyway. It's a win win situation. I feel the shipping charges to Australia are a bit steep.It equated to 1/3 of total cost.I also wanted to purchase a tye-dyed hippie male T/shirt or similar, but you don't carry any, I was gob smacked! as these would be so popular. It is hot in Aust. and the long sleeve hippie shirts are not appropriate. Overall, I love this site and have always been happy with my experiences.Keep up the good work.
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